This section helps troubleshoot general issues that may occur while
using RapidLoader Web Accelerator. Click any of the following error messages
for resolution information.
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Why does my downstream "Bandwidth Savings Ratio" appear to go below
1.0?
Accelerating your bandwidth channel incurs a small amount of transmission
overhead. In most cases, this overhead is negligible when compared to the
actual bandwidth savings provided by RapidLoader Web Accelerator.
However, strange interactions between Internet Explorer and certain
plugins (such as the old versions of the Adobe Acrobat Reader plugin) may cause
documents to be unnecessarily downloaded twice. It is important to note that
this type of behavior occurs regardless of whether RapidLoader Web Accelerator
is used. The Accelerator is merely showing the download statistics in these
situations.
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Why do some Java-applets (such as certain games on www.pogo.com) not
work?
Older versions of the Java Runtime Environment (JRE) cannot display
certain image types (such as 'PNG'). To fix this problem, simply set your
image slider to the maximum quality level or upgrade to the newest
JRE.
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I'm having trouble loading a site. What should I do?
Try adding the site to RapidLoader's Proxy Exclusion List.
Click here for instructions
on completing this operation.
If this doesn't solve the problem, try adding the
site to RapidLoader's pop-up blocker Whitelist.
Click here for instructions
on completing this operation.
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After installing RapidLoader, I received a message saying Email
Acceleration is disabled. Why did that happen?
The RapidLoader installer has detected software that may conflict with
RapidLoader Email Acceleration.
It was determined that the safest way to proceed was to not install
the RapidLoader Email Acceleration.
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I can't right-click on an image to get the "Original Image"?
Some web sites disable the right-click using javascript. On other
sites, the image in question may be a background image. To see the full quality
image, change the image slider to "Full Quality" and press Ctrl-Refresh in Internet Explorer.
Click here for instructions on changing the image slider.
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